We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to email@example.com. Please note that orders can be canceled only if they are not fulfilled yet (we usually fulful orders within 1-2 days). In that case you will need to recieve it. In the event of canceled order or return request, you will receive a confirmation email once your order has been canceled. If the product is not used or opened you will recieve a full refund on your order.
Zenylo offers several payment options for your convenience. We accept Visa, MasterCard and American Express cards. We also take PayPal, Apple pay, Amazon Pay in some regions and store credit via Zenylo E-Gift Cards or coupons.
Every order is unique so reasons for cancellations and delays vary. Zenylo strives to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may be have been cancelled due to declined by our security verification system. They can be, but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please fill out and submit online return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 2 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
Items must be sent back within 14 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Swimwear, and undergarments are non-returnable.
Zenylo reserves the right to apply a 50% restocking fee for Final Sale or stale items.
Evaluation Returns process can take up to 14 business days after your item(s) are received at our Distribution Center.
Zenylo does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit or refund. Please email email@example.com for assistance.)
Return packages mu st include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Zenylo will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Zenylo E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Store credit in the form of a Zenylo E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Zenylo does not issue store credit for the original shipping charges.
Unfortunately, we do not accept usual exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will still have what the item(s) that you want at that time. However, simply return your package by following our return procedure. We will issue you a store credit via email once we've received your return. That way, you may use the credit towards the correct item/size or for another item in that value.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with tracking information.
Please allow 3-5 BUSINESS DAYS handling time on all other orders. If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.